Support & Help

Getting started

Download PetVault from the App Store or Google Play, open it, and add your first pet. There is no account to create and no email to verify — you can start straight away.

Backing up and moving to a new phone

Because your data lives on your device, you move it by exporting a backup. In the app, go to Settings → Backup & restore and export a backup file. Add a password to encrypt it. Save the file somewhere safe (Files, a personal cloud drive, or send it to yourself), then use Restore on your new phone and choose that file. Keep your backup password safe — it cannot be recovered.

Restoring a purchase

If you bought PetVault Pro and it isn't showing after reinstalling or switching devices, open Settings → PetVault Pro → Restore while signed in to the same App Store or Google Play account you purchased with. To manage or cancel a subscription, use your App Store or Google Play account settings.

Reminders and notifications

PetVault schedules reminders locally on your device. If you're not seeing them, make sure notifications are enabled for PetVault in your device settings. We never send marketing emails or server push notifications.

Your privacy

PetVault keeps your pet's records on your device — there's no account and no cloud. For the full detail, see our Privacy Policy.

Contact us

Still stuck, or have a suggestion? Email us at info@galaxyway.ai and we'll be glad to help.

GALAXYWAY AI LTD
18 Holly Hill Road, Belvedere, Kent DA8 1QD, United Kingdom